WIRED: "TransitCenter asked more than 3,000 online respondents from 17 regions across the country what sorts of upgrades they’d like to see on their commutes, with choices like free Wi-Fi, outlets, more frequent service, faster travel times, cheaper fares, robust shelters built for bad weather, and updates on when their bus would arrive.
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They ranked perks like outlets and Wi-Fi dead last. Even tap-and-go fare cards, a relatively low-tech update many agencies are racing to implement, landed near the bottom of the pile. Surprise—people care more about reliability and practicality than frills."