What New York's Transit System Could Learn From São Paulo - Regional Plan Association: "In addition to technology and design, the Metro also has generous staffing. At busy train stations, platform agents are located at every train door. Station agents also help less mobile passengers find their way around the system. There is a priority boarding car at the front of the train for elderly, pregnant women and the disabled. This system works because other passengers respect this rule, no matter how crowded the other cars are. The staff keep stations clean and safe — the metro has a clean-up policy which requires any dent or piece of gum on the floor to be immediately fixed or removed."
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